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Got a question about our plates, 501st Legion Badges or our Official Rebel Legion Merchandise.? Hopefully it will be answered here, but if not simply drop me a line using our contact form. I will update this page with new FAQ’s if the same thing gets asked a lot, so please do check back here before asking a question.
ID BADGES: 501st Legion and Rebel Legion
IMPORTANT NOTE: Garrison and Unit CS looking to add their logo to the approved list for unit ID badges, please remember that these ID badges DO NOT use up one of your precious ‘merch allocation slots’.
You can have your own Garrison ID badge approved and made available for your members to order without having to give up a patch or shirt or something else. FYI you can only have 1 ID badge design in play though – if you want another badge style made available to your members at the same time that will use up a merch slot.
CO / GMBO / DL / SL: If you had a design that was previously approved, you can simply apply to LMBO to have it re-approved. We will still have the artwork on file here so providing there are no changes to the design and once re-approved we can re-list the badge in the ordering system for your members to order.
CO / GMBO / DL / SL: If you are starting from scratch (i.e. a new ID badge) you need to contact us first with a copy of your logo artwork so that we can sort out a mock for your approval, you can then proceed with the LMBO for full approval.
Contact us via the enquiry form here.
Our site has been designed for individuals to order their ID badges, and also managed group/bulk orders (single payment and delivery to a single address) for Garrisons and Bases for up to 20 ID badges in one order, as Postage & Packing is calculated on the total weight of your order, not per item.
If you are a member of an RL Base or 501st Garrison and wish to discuss a bulk order for more than 20 ID badges, or for 30 or more kit box discs, coasters etc... please contact me directly to discuss this.
KIT BOXES
KIT BOX PLATES
Currently they are:
White/BlackIdeal for Stormtroopers, Biker Scouts, Snowies, FO Troopers, Clonetroopers etc…
Black/White
Ideal for TIE pilots, Shadow Troopers, Officers, Kylo etc…
Black/Red
Brushed Stainless Steel-look/Red
Ideal for Vaders, Siths, Predators, Knights of Ren, Inferno, Imperial Guard etc…
Brushed Stainless Steel-look/Black
Generic plate suitable for anything really, and looks great…
Orange/White
Orange/Black
Ideal for Rebel costumes…
These are just suggestions, and not a restriction within the 501st or Rebel Legion design approval process. If you want a black/white plate for your Vader box or a brushed stainless steel-look/black for your Trooper kit, no problem. Plate finish is a personal choice and not locked in to a particular design.
Laminate is a layered material comprising of 2 sheets of different coloured materials (a top colour and a base colour). The top colour is engraved though, to reveal the base colour. Colours are shown as the TOP colour first + the BASE colour. So..
- A Brushed Stainless steel-look/Black has a metal-look material as the top colour and black as the base. The finished plate would be brushed metal-look with black engraved detail.
- A White/Black has white as the top colour and black as the base. The finished plate would be white with black engraved detail.
- A Black/White has black as the top colour and white as the base. The finished plate would be black with white engraved detail.
ORDERING
1. After you have placed your order you will receive an automatic "Order Confirmation" email stating your order has been successfully placed, your payment has been processed successfully, and we have received it (your order) here in the system. It will detail the items you have ordered and any personalisation details, quantities, and your delivery address details etc..
2. You will at some point after, received a 2nd "Order Being Manufactured" email. This is triggered by us manually and means that your order (or parts of it) are now in production and your order cannot be changed or edited. NOTE: If your order contains ID badges it will still be shipped out as part of the badge production schedule.
3. When your order has been completed, packed and shipped you'll receive the final automated "Completed" email, which is triggered by our integrated postal management system, and will also contain your tracking information. If for any reason we have had to process your order manually, we will send you a separate email with your tracking reference.
Please be aware it might be a few days, or even a week or two between "Order Being Manufactured" and "Completed" status updates - this is completely dependant on the items in your order and when you order.
Please place a separate order for these other items to your ID badge order. These will then be processed as a completely separate order by us, made and shipped out separate to the scheduled badge production run.
To clarify:
- If you are ordering ID badges and other items and are happy to wait for the ID badge production run for everything, then simply order everything as normal in one order. Your items will be delivered in 1 delivery for that particular production run.
- If you are ordering ID badges and other items but need/want your kit box plates, discs, coasters etc.. sooner i.e. BEFORE the ID badge production run is completed, you must order your ID badge(s), complete that order and check out, then place a separate order for your other items such as kit box plates, discs and coasters etc.. We will then process these two orders separately and dispatch the non ID badge items ASAP.
SHIPPING & DELIVERY
We only ship or post using tracked mail and parcel services - sorry but we do not offer un-tracked shipping or postal options anymore.
International orders: International Tracked (Royal Mail or Parcel Force depending on the size of your order, with end to end tracking and proof of delivery)
UK orders: Tracked and Insured using Royal Mail Tracked 48 (end to end tracking and proof of delivery)
- UK orders should be received approx 48 hours after dispatch.
- Europe should be 5-7 working days from dispatch.
- All other countries should allow 7-12 working days from dispatch.
IMPORTANT – These are the ‘stated delivery aims’ from the postal/carrier companies, and do not include the day of dispatch, weekends or bank holidays, and more importantly are not guaranteed, and can take up to 25 days in some rare instances. Actual delivery times will vary depending on whereabouts you are in the world and your local postal service once the parcel lands in your country, but these are the average timescales.
IMPORTANT – Please be aware that we cannot accept nor can we submit on your behalf any claim to Royal Mail for non delivery / missing parcel until the 26th working day from the date of dispatch. If your parcel has not arrived within or by the stated delivery aim as detailed above, we apologise but you will need to be patience and initially take it up with your local postal services provider to see if they can help, until the 25th working day timeline has passed.
This is covered in detail (and in a more legal and accurate speak) in our Terms & Conditions – please ensure you read these before ordering, but in brief, you must report any damage within 48 hours of delivery.
1. PACKAGING DAMAGED RESULTING IN PRODUCT DAMAGE: We go to great lengths to ensure that the packing we use and how we pack our items will best protect your plates and merch in transit, however we cannot be held responsible for the delivery services handling of your parcel once it has left us. If your parcel is damaged and you have a tracked service please pursue this with your delivery provider and use the tacking ID you have been given by us.
2. PACKAGING FINE BUT PRODUCT DAMAGED: This would be highly irregular. Our in-house QC process ensures that every product leaves here in perfect condition. All items are visually checked and inspected by us before packing. That said, if in the unusual situation that your item is damaged, again this must be reported within 48 hours and we will contact you to address/rectify this.
AFTER CARE
FOR GUIDANCE ONLY. I have used **E6000 glue for mine in the past and this appears to work fine for me, as it is slightly flexible, allows for re-positioning whilst placing, and will bond most surfaces extremely well. Remove any stickers, nameplates, badges etc… so that you are bonding directly to the box material. We suggest lightly sanding or scoring the back of the plate(s) and the surface of the box where the plate(s) will be fixed, to provide a key and remove and surface preparations, coatings, oils, shine etc… Use small ‘blobs’ or a thin bead of E6000 rather than a whole covering as you many find excessive coverage might result in a chemical reaction and the plate or box material warping. Tape into place if vertical, or weigh down if horizontal, until the E6000 has completely set/cured. You can download our plate fixing datasheet HERE.
Some people use heavy duty double sided tape, and some have even used Velcro. You could also drill and use pop rivets or self tapping screws, small nut & bolts etc… for a more industrial look. In any case, the chosen method of fixing your plates to your kit box is down to you and your personal preference.
**UPDATE 2021: E6000 (certainly in the UK) has changed in recent years due to H&S requirements and I have been informed by some customers that Gorilla Contact Adhesive Clear is a suitable replacement.
We use, and recommend IPA (Isopropyl Alcohol… not the beer!). This is a widely used cleaning and surface preparation solution used in medical, engineering, manufacturing, IT, healthcare, and sign making professions. It will clean surfaces of grease and marks and evaporates to leave the surface clean and dry. It is available in 70% and 99% (almost pure) versions as swabs, wipes, sprays and solutions from auto supply shops, chemists, and on line. We use the 99% version. You can download our cleaning and care datasheet HERE.
Alternatively a kitchen surface or floor ‘wet wipe’ (the kind already soaked with a cleaning solution and sold in resealable packets in supermarkets) would do, but ensure there is no bleach, alcohol or colouring agents, and wipe dry with a soft lint-free cloth after cleaning.
SOMETHING ELSE
If you have a question that is not listed or answered here, simply use our enquiry / custom request form and we’ll get back you as soon as possible.